Crikex Privacy Policy

1. Introduction

Crikex ("we", "us", "the Platform") operates the website at crikex.top and all related services including sports betting, casino games, live casino, fish games, bingo and the VIP programme. This Privacy Policy applies to all users who visit or register on the platform, regardless of the device or network they use to access it.

When you create an account, place a bet, make a deposit via JazzCash or Easypaisa, or simply browse the site, you share certain information with us — some directly and some automatically. This policy is our commitment to being clear about what we collect, why we need it and what we do with it.

By using Crikex, you acknowledge that you have read this Privacy Policy. If you do not agree with any part of it, please do not use the platform. For any privacy-related questions, our support team is reachable through the contact details at the end of this document.

2. Data We Collect

Crikex collects personal data in three main ways: information you provide directly, information generated by your activity on the platform, and information we receive from third-party providers involved in payment processing or identity verification.

2.1 Information You Provide Directly

• Full legal name and date of birth
• Valid email address and contact number
• Residential address in Pakistan
• CNIC (Computerised National Identity Card) details when requested for KYC verification
• Payment method details including JazzCash account numbers, Easypaisa wallet IDs, Raast IDs, or bank account information
• Any information you provide when contacting support — including chat transcripts and email correspondence

2.2 Information Collected Automatically

• IP address and approximate geographic location
• Device type, operating system and browser version
• Session timestamps, pages visited and features used
• Betting and gaming history including stakes, markets selected and outcomes
• Deposit and withdrawal transaction records
• Bonus and promotion interactions

2.3 Information From Third Parties

When you deposit or withdraw via JazzCash, Easypaisa, Raast or a bank transfer, the relevant payment provider may share transaction confirmation data with us. Identity verification partners may share document verification outcomes. We do not purchase marketing lists or acquire data from unrelated third parties.

3. How We Use Your Data

Crikex uses the personal data we hold for the following purposes:

• Account management: Creating and maintaining your account, processing logins and keeping your profile up to date.
• Transaction processing: Handling PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer and supported card or wallet methods.
• Identity verification: Confirming that you meet the age requirement of 18+ and that the identity details you provided are genuine.
• Platform security: Detecting unusual account activity, preventing fraud, identifying multiple account creation and investigating suspected abuse.
• Service improvement: Understanding how players navigate the platform, which features they use most and where we can improve the experience.
• Promotions and bonuses: Determining your eligibility for welcome offers, reload bonuses and VIP programme benefits.
• Responsible gaming: Monitoring gaming activity patterns to identify signs of problematic behaviour and, where appropriate, applying the tools available to protect your wellbeing.
• Customer support: Resolving queries, disputes and account-related issues you raise through chat, email or the support ticket system.
• Legal and regulatory compliance: Meeting our obligations under applicable laws relating to data protection, anti-money laundering and financial crime prevention.

4. Legal Basis for Processing

Every time Crikex processes your personal data, we do so on one of the following grounds:

• Contractual necessity: Processing your registration details, deposits, withdrawals and gaming transactions is required to fulfil the contract between you and Crikex.
• Legitimate interests: We have a legitimate interest in keeping the platform secure, preventing fraud, maintaining service quality and understanding how the platform is used — provided this does not override your own rights and interests.
• Legal obligation: Certain data processing — particularly identity verification and transaction records — is required by applicable laws relating to financial crime prevention.
• Consent: Where we process data for optional purposes such as sending promotional communications, we will seek your explicit consent and you may withdraw it at any time without affecting your account.

5. Sharing Your Data

Crikex does not sell, rent or trade your personal data. We share it only in the limited circumstances described below:

5.1 Service Providers

We work with carefully selected third-party providers who help us operate the platform. These include payment processors (JazzCash, Easypaisa, Raast, bank partners), identity verification services, cloud infrastructure providers and customer support tooling. These providers are bound by data processing agreements that restrict how they may use your information and require them to protect it to the same standard we do.

5.2 Game Providers

Some games in the Crikex lobby are powered by third-party game studios. A limited set of data — typically an anonymised player ID and session token — is shared with game providers to enable your game session. No personally identifying details such as your full name, CNIC or payment information are passed to game studios.

5.3 Legal Requirements

If we are required by law, court order or regulatory authority to disclose certain information, we will do so. We will inform you of any such disclosure where we are legally permitted to do so.

5.4 Business Transfers

In the event that Crikex undergoes a merger, acquisition or sale of assets, your data may be transferred as part of that transaction. You would be notified in advance of any such transfer and of any changes to how your data would be handled following it.

6. Payment Data

When you make a deposit or request a withdrawal on Crikex using JazzCash, Easypaisa, Raast, a bank account or a supported card or mobile wallet, payment data is handled with the highest level of care.

Crikex does not store full card numbers or bank account credentials on its own servers. Payment transactions are processed through encrypted channels, and sensitive financial data is held by the relevant payment provider under their own security standards. We retain transaction references, amounts, timestamps and the payment method type (e.g., "JazzCash") for account record-keeping and fraud prevention purposes.

All amounts are processed in PKR. No currency conversion or cross-border transfer of your payment data takes place for standard Pakistan-based transactions.

7. Cookies & Tracking Technologies

Crikex uses cookies and similar technologies to make the platform work properly, improve your experience and understand how the site is being used. A cookie is a small text file stored on your device when you visit a website.

7.1 Types of Cookies We Use

• Essential cookies: Required for the platform to function — these handle your login session, keep your bet slip active and maintain security tokens. These cannot be disabled without breaking core functionality.
• Analytics cookies: Help us understand which pages are visited most, how long sessions last and where players drop off. This data is aggregated and anonymised.
• Preference cookies: Remember your settings such as language preference or display options so you do not have to set them again each visit.
• Security cookies: Used to detect suspicious behaviour such as automated access attempts or multiple account creation from the same device.

7.2 Managing Cookies

You can manage or disable non-essential cookies through your browser settings. Note that disabling essential cookies will affect your ability to log in and use the platform normally. Most modern browsers — Chrome, Firefox, Safari, Edge — include straightforward cookie management options in their settings menus.

8. Data Retention

Crikex retains your personal data for as long as your account is active and for a reasonable period after account closure, as required by applicable laws and our legitimate operational needs.

• Active accounts: Data is retained for the full duration that your account remains open and active.
• Closed accounts: Following account closure, core identity and transaction records are retained for a minimum period as required by financial record-keeping obligations. This is standard practice across financial services platforms globally.
• Support communications: Chat and email records relating to account queries or disputes are retained for a period sufficient to resolve any follow-up issues and to protect both parties in the event of a dispute.
• Analytics data: Anonymised usage data with no personally identifying information attached may be retained indefinitely for service improvement purposes.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked back to you as an individual.

9. Security Measures

Protecting your personal data is a core responsibility at Crikex. We implement a range of technical and organisational measures to keep your information secure:

• 256-bit SSL encryption across all pages and data transmissions between your device and our servers.
• Encrypted data storage for sensitive fields including identity document references and payment method identifiers.
• Access controls limiting which staff members can view personal data and under what circumstances.
• Two-factor authentication available for player accounts to add an extra layer of login security.
• Automated fraud monitoring that flags unusual patterns — such as rapid multiple logins from different locations — for review.
• Regular security reviews of systems, access logs and data handling practices.

While we take every reasonable precaution, no system is completely immune to risk. You also play a role in keeping your account secure — use a strong, unique password, do not share your login credentials and log out when using shared devices.

10. Your Rights Over Your Data

You have a number of rights in relation to the personal data Crikex holds about you. These rights can be exercised by contacting our support team. We will respond to all valid requests within a reasonable timeframe.

To exercise any of these rights, contact the Crikex support team with your account details and the specific request. We may need to verify your identity before processing a rights request to protect your data from unauthorised access.

11. Minors

Crikex is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. Registration requires confirmation that you are at least 18 years old, and we conduct age verification checks as part of our standard KYC process.

If we become aware that personal data has been collected from a person under 18, that account will be immediately closed, all data associated with it will be deleted to the extent permitted by our legal obligations, and any funds deposited will be returned to the verified payment source after applicable checks.

If you are a parent or guardian and believe your child has registered on Crikex, please contact our support team immediately. We take this seriously and will act swiftly.

12. Changes to This Privacy Policy

Crikex may update this Privacy Policy from time to time as our services evolve or as legal requirements change. When we make material changes, we will notify registered players via on-site notification or email to the address on your account before the changes take effect.

The "Last Updated" date at the top of this page always reflects when the most recent revision was made. We recommend reviewing this page periodically. Continued use of the Crikex platform following an update to this policy constitutes acceptance of the revised version.

If a proposed change significantly affects how your data is used and you do not agree, you may close your account and request that your data be handled in accordance with the version of this policy that was in effect at the time of closure, subject to our legal retention obligations.

13. Contact Us

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your personal information has been handled, please get in touch:

• Email: [email protected] (reference for display — please use on-site live chat for the fastest response)
• Live Chat: Available 24/7 through your account dashboard after logging in.
• Support Centre: Browse answers to common questions on our FAQ page.

We aim to respond to all privacy-related enquiries within a reasonable timeframe. For account-specific matters, having your registered email address and account username ready will help us assist you faster.